Customer Service Representative

Careers Powered by Parts Authority

Customer Service Representative 

**Collision Auto Body Parts**

Parts Authority is growing fast, and we're building a dedicated team of Customer Service Representatives to support our most rapidly expanding division. We're looking for individuals who can confidently handle inbound and outbound service calls and manage online orders related to collision auto body parts.

If you have at least one year of experience with collision auto body parts, we’d love to hear from you!

Don’t have direct experience? No problem — we're happy to train motivated candidates with the right attitude and enthusiasm..

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.

Hourly Rate: $19.00

**Bilingual Spanish a +**

• Answer customer calls regarding collision auto body parts, providing information on availability, pricing, and product details.
• Process orders, manage online order inquiries, and handle returns or exchanges using our internal systems.
• Make outbound calls to update customers on order status, verify account details, and ensure we have accurate business information.
• Demonstrate a strong understanding of collision auto body parts to troubleshoot and resolve customer issues.
• Deliver excellent customer service while balancing company policies and customer needs.
• Clearly communicate the value of choosing Parts Authority — including our extensive inventory, user-friendly ordering process, and fast return handling.
• Maintain accurate and detailed records of customer interactions.

Requirements:  Qualifications, Knowledge, Skills and Abilities:

• Answer customer calls regarding collision auto body parts, providing information on availability, pricing, and product details.
• Process orders, manage online order inquiries, and handle returns or exchanges using our internal systems.
• Make outbound calls to update customers on order status, verify account details, and ensure we have accurate business information.
• Demonstrate a strong understanding of collision auto body parts to troubleshoot and resolve customer issues.
• Deliver excellent customer service while balancing company policies and customer needs.
• Clearly communicate the value of choosing Parts Authority — including our extensive inventory, user-friendly ordering process, and fast return handling.
• Maintain accurate and detailed records of customer interactions.

Qualifications and Skills

• Team player with a collaborative mindset.
• Bilingual Spanish (strongly preferred).
• Energetic, positive attitude and a friendly, engaging personality.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities with prompt follow-through.
• Professional, courteous, and respectful in all customer interactions.
• Able to build trust and credibility with customers.
• High school diploma or equivalent (preferred).
• 1–2 years of customer service or related experience required.
• Proficient with basic computer programs (Word, Excel, Outlook, Internet Explorer, Firefox, Chrome, Gmail).
• Reliable with consistent punctual attendance.
• Must be 18 years of age or older
• Flexible and adaptable to change; able to maintain productivity in evolving work environments.
• Capable of following instructions and taking direction when needed.
• Able to work independently as well as in a team environment.
• Strong time management and prioritization skills.

Join Parts Authority and become part of a team that’s driving success in the auto parts industry!

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise

We are an Equal Opportunity Employer.  All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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