• Warehouse Returns - Team Lead

    Job Locations US-NY-Woodside
    Requisition ID
    Position Type
    Regular Full-Time
  • Overview

    Job Description

    Parts Authority was formed in 1997 by the merger of four companies, that date back to 1973, that had common ownership and had the vision of creating a better vehicle for the wholesale distribution of automotive and truck parts. Parts Authority has become one of the country’s largest distributors of automotive and truck parts.


    The company is headquartered in Long Island, New York and operates distribution centers in New York, New Jersey, Washington D.C., Maryland, Georgia, Arizona, California and Ohio. Parts Authority has been expanding rapidly and now has over 90 locations in eight states with future expansions in the horizon. As a privately owned company Parts Authority does not answer to Wall Street, Parts Authority answers only to customers.!


    Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today!


    Position Summary


    The Returns Team Lead responsibilities are helping plan, guide, and direct staff members in an efficient and timely manner to meet customer demands, expectations, deadline, and all administration duties. As well as problem solving. The team lead will work with process product returns, work with warehouse personnel for all other needed responsibilities and High-volume, fast-paced working environment. The Returns Team Lead will answer questions, input accurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup.


    Full time position. 40-45 hours a week, must be able to work weekends


     Position Responsibilities

    • Taking ownership for achieving department goals; monitoring all daily reports.
    • Ensuring that associate workload is managed appropriately.
    • Ensuring team associates follow proper procedures, and that safety, productivity and quality goals are achieved.
    • Managing employee relations issues, to include coaching, counseling and corrective action.
    • Assisting in the training of new associates.
    • Setting the tone in the department for delivering exceptional customer service.
    • Maintaining excellent cross-functional and interdepartmental communication.
    • Directs and oversees the Returns process of sorting, packing, and processing to meet customer deadlines
    • Assist Returns supervisors to help navigate and prioritize returns
    • Assist the Returns Supervisor in scheduling, monitoring, training, and discipline of department staff members.
    • Routinely conduct department meetings.
    • Monitor customers returns and emails frequently to ensure customer satisfaction
    • Keep work areas clean and clear of safety hazards
    • Other various duties will be assigned by the department Manager.



    • Accurately follow directions, both written and verbal
    • Safety Management
    • Report Skills
    • Dependability
    • Ability to analyze information
    • Dealing with Complexity
    • Deadline-Oriented
    • Time Management
    • Organization
    • Detailed oriented
    • Great communication skills
    • Interactional personal/people skills
    • Able to work well under pressure
    • Must be able to work well with other staff members and supervisors
    • Computer Literate
    • Microsoft Office (Excel Spreadsheets, Word, and Outlook)
    • Must have an open availability
    • Must be flexible and able to work various shifts



    • Able to work weekends.
    • Read, write, and understand the English language (Spanish is a plus+)
    • Ability to work under pressure and meet deadlines.
    • Attention to detail with strong organizational skills.
    • Excellent customer service skills.
    • Ability to lift up to 50 pounds and operate various materials handling equipment including fork trucks and pallet jacks.

    Some of the benefits of being a part of our growing Parts Authority family:

    • Medical Insurance, Dental Insurance, Vision Insurance
    • Flexible Spending Accounts- Healthcare and Dependent Care
    • Company Paid Life Insurance
    • 401K
    • Paid Time Off- including vacation and sick time
    • Excellent Advancement Opportunities



    We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.


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