• IT Support Specialist

    Job Locations US-NY-Rockville Centre
    Requisition ID
    2018-1244
    Category
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    Parts Authority was formed in 1997 by the merger of four companies, that date back to 1973, that had common ownership and had the vision of creating a better vehicle for the wholesale distribution of automotive and truck parts. Parts Authority has become one of the country’s largest distributors of automotive and truck parts.

    The company is headquartered in Long Island, New York and operates distribution centers in New York, New Jersey, Washington D.C., Maryland, Georgia, Arizona, California and Ohio. Parts Authority has been expanding rapidly and now has over 150 locations in twelve states with future expansions in the horizon. As a privately-owned company Parts Authority does not answer to Wall Street, Parts Authority answers only to customers.

    Each and every team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! We are seeking an IT Support Specialist with superior interpersonal skills to work within a fast paced office providing general IT support to the company.

    Responsibilities

    Position Summary

    This IT Support Specialist would play an integral part of a multi-regional IT Services team and be exposed to many technological platforms.

    Position Responsibilities

    • Provide Tier 1 level user support (onsite and remote) for technology related issues.
    • Assist with servicing, upgrading, and deploying computer systems, software and peripherals.
    • Travel to regional area locations for on-site IT related services (up to 50%)
    • Responsible for maintaining and deploying regional IT assets
    • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.
    • Diagnose and correct problems with computer software and hardware.
    • Follow up with end users, provide feedback, and direct issues through resolution.
    • Troubleshoot (in person, on telephone, on chat, or using standard remote connection) in a timely and accurate fashion.
    • Effectively use Help Desk ticketing system for incident management, customer interaction and follow-up.
    • Able to multitask and handle fast paced environments.
    • Use analytical skills in problem-solving and troubleshooting technical solutions.
    • Other duties as assigned

    Qualifications

    Minimum Requirements and Qualifications

    • A+, Network+, Microsoft MCSP and ITIL Foundations certification or experience is a plus
    • College degree or a minimum 1 year professional experience in IT
    • Must be knowledgeable in MS Windows, Active Directory, and G Suite
    • Must be knowledgeable in deployment tools, such as Norton Ghost, Lansweeper
    • Must have Intermediate understanding of networks, PCs and hardware configuration
    • Working knowledge with RF mobile devices units (inventory scanning, order processing)

     

    ADDITIONAL SKILLS:

    • Ability to provide creative solutions to user problems to ensure user satisfaction and productivity
    • Excellent teamwork and customer service skills
    • Strong verbal and written communication skills needed with a high focus on customer service.
    • Participation in occasional project teams; resourceful, creative problem solving skills
    • Ability to move and handle computer equipment weighing up to 25 lbs.
    • Clean driving record
    • Operate vehicle in safe manner while in the field

    Some of the benefits of being a part of our growing Parts Authority family:

     

    Medical Insurance, Dental Insurance, Vision Insurance

    Flexible Spending Accounts- Healthcare and Dependent Care

    Company Paid Life Insurance

    401K

    Paid Time Off- including vacation and sick time

    Excellent Advancement Opportunities

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